February 23, 2026
The first Support Well, Stay Well training session was delivered to staff from universities across London.
Building on London Nightline’s experience supporting students using a non-judgemental, non-directive approach, the session focused on practical tools for helping students’ mental health, alongside guidance formanaging the wellbeing demands of student‑facing roles.
Support Well, Stay Well is one of multiple initiatives delivered as part of the Stay Project suicide prevention work, which enhances support provision for staff in the field across London over the next seven years.
Throughout the morning session, participants took part in activities exploring active listening, responding supportively without feeling pressure to ‘solve’ problems, and ensuring students who are suicidal feel heard and understood. The latter half focused on recognising the emotional impact of student support work, covering strategies to help staff reduce stress and prevent burnout.
Feedback collected on the day indicated that the content was relevant and applicable, with one participant saying it was “excellent, well presented and so inclusive”.
Another said they: “found the session really informative, supportive, validating and reassuring. It was delivered with empathy and genuine care, without being patronising”.
The training is intended for anyone needing to offer a higher levels of wellbeing support in a student‑facing role, including academic, administrative, residential, wellbeing, and support staff. Support Well, Stay Well aims to increase confidence, strengthen communication skills, and encourage sustainable approaches to managing the demands of supporting students. Registration is now open for the next session, taking place on Thursday 16th April.
